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How One Bed Protects Your Account Data

We tie your account only to the details needed to verify bKash, Nagad or Rocket transfers and confirm it's really you logging in — nothing more gets stored than that.

Wallet verification data onlyOTP-secured loginNo third-party data resaleRegion-based access rules
One Bed How One Bed Protects Your Account Data
REACH US ON PRIVACY

Where to Ask About Your Privacy

Privacy questions don't need a separate ticket system — the same support paths you already use for a bKash deposit or a Rocket withdrawal issue handle data requests too. Whether you're asking what device sessions are active on your account or want a phone number swapped after moving to Nagad, one of the three paths below gets you a direct answer instead of a form disappearing into a queue.

Team online

In-App Support Chat

Open the chat icon inside your One Bed account to ask about data tied to your wallet or login — a support agent handles a privacy request the same way they handle a bKash deposit query.

Email for Data Requests

Send a message from the email address linked to your account if you want a copy of your transaction data or need a phone number updated after switching Nagad or Rocket wallets.

Account Settings Page

Check the privacy section under your account settings first — most requests, like updating a Rocket number or checking active device sessions, get handled there without waiting on a support reply.

DATA CONTROLS AND ACCESS

Keeping Your Wallet and Login Secure

Keeping your data tied to the right account matters more once real money moves through it. Every login and every wallet-linked change — a new Nagad number, a Rocket withdrawal address — passes through an OTP check before it's accepted. We don't store your wallet PIN anywhere on our side; that stays inside the bKash, Nagad or Rocket app itself, and any request to change or remove account data runs through the same verification step.

Data We Actually Collect

We store your phone number, password hash, wallet reference for bKash, Nagad or Rocket, and device details used to log in — never your wallet PIN, which stays inside the wallet app.

Cookies and Session Data

Session cookies keep you logged in on your phone browser or the app and remember your last payment chip so checkout loads quicker; they don't follow you onto other sites you visit.

Account and Login Security

OTP checks on login and on wallet-linked changes make sure it's really you making the request, not just someone with your password, before any transaction or contact detail gets updated.

Retention and Change Requests

Transaction and login records sit on file for as long as operational and local recordkeeping needs require, then get cleared; you can ask us to check, correct or delete account data through support.

Common Questions About Your Data

These are the questions we hear most often about how One Bed handles your data — what we store, how long a transaction record tied to bKash, Nagad or Rocket sticks around, and who can see it. If something below doesn't match your exact situation, our support channels are the quickest way to get a direct answer instead of guessing.

We collect your phone number, password, and — once you deposit — a wallet reference tied to bKash, Nagad or Rocket, plus basic device details used for login and verification, nothing beyond what those steps need.

We share wallet and transaction data only with the payment processor needed to confirm a bKash, Nagad or Rocket transfer — we don't sell or hand this data to outside marketers or unrelated third parties.

Yes — reach out through in-app chat or the email tied to your account and ask what data we hold on your login, device sessions or wallet-linked transactions; we'll respond through the same channel.

Transaction records linked to bKash, Nagad or Rocket stay on file for as long as local recordkeeping rules and our own operational needs require, then get cleared on a rolling schedule rather than kept indefinitely.

Session cookies keep you logged in and remember your last-used payment chip for faster checkout; you can clear cookies from your browser or app settings, though this may sign you out of your account.

Access to your account and to the data we hold depends on your local law and the eligible regions where One Bed currently operates — access can differ depending on where in Bangladesh you're logging in from.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.